The recent BBC Panorama investigation has sent shockwaves through the property industry, exposing questionable practices by some of the UK’s largest estate agency chains. From conditional selling to pushing in-house services, it’s clearer than ever that not every agent is truly working for their client.
At Open House Estate Agents Staffordshire, we’re proud to be different.
✅ We Work for You, Not a Head Office
Unlike many high street chains, we’re not tied to corporate targets or bonus-driven quotas. There’s no pressure to cross-sell mortgage services, force buyers to use in-house solicitors, or rush price reductions just to hit monthly figures.
Our sole focus is achieving the best result for you – the seller.
🧍♂️ Deal with the Business Owner, Not a Junior Negotiator
When you choose Open House Staffordshire, you deal directly with me, Steve, the business owner. I take personal responsibility for every step of your journey – from valuation and marketing to negotiation and completion.
You’re not passed between departments. You’re not “just another instruction.”
You’re a client I’m personally invested in.
🔍 Transparent, Honest Advice – Every Time
As an independent agent, my reputation means everything. That’s why I:
Provide evidence-based valuations – not inflated figures to win your instruction Pass on every offer – no cherry-picking Give honest, constructive feedback after every viewing Never tie you into long contracts without good reason
Your trust isn’t something I take for granted.
📸 Marketing That Works – Not Just Boxes Ticked
While some corporate agents offer templated listings and upsell “premium marketing” at extra cost, I include everything as standard:
Professional photography Floorplans 360 virtual tours Eye-catching social media posts National exposure on Rightmove, Zoopla & PrimeLocation
And I’ll regularly review performance with you – not just list and forget.
💬 A Personal, Responsive Service
Because I only take on a manageable number of properties at once, you get faster response times, more attention to detail, and a much more proactive approach.
And when you call, text, or email, you’re speaking to me – not a call centre or someone who’s never seen your home.
🏠 The Bottom Line
The Panorama programme was a wake-up call for many. But if you want:
A truly personal service Clear, honest advice Someone who works for you – not a faceless company…
Then let’s talk.
At Open House Estate Agents Staffordshire, your sale matters to me. Because this isn’t just a job – it’s my business and my reputation.
📞 Call Steve on 01785 256100 or email steve.lythgoe@localagent.co.uk to book your free valuation – and discover what selling your home should feel like.
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