The recent BBC Panorama investigation has sent shockwaves through the property industry, exposing questionable practices by some of the UK’s largest estate agency chains. From conditional selling to pushing in-house services, it’s clearer than ever that not every agent is truly working for their client.

At Open House Estate Agents Staffordshire, we’re proud to be different.

✅ We Work for You, Not a Head Office

Unlike many high street chains, we’re not tied to corporate targets or bonus-driven quotas. There’s no pressure to cross-sell mortgage services, force buyers to use in-house solicitors, or rush price reductions just to hit monthly figures.

Our sole focus is achieving the best result for you – the seller.

🧍‍♂️ Deal with the Business Owner, Not a Junior Negotiator

When you choose Open House Staffordshire, you deal directly with me, Steve, the business owner. I take personal responsibility for every step of your journey – from valuation and marketing to negotiation and completion.

You’re not passed between departments. You’re not “just another instruction.”

You’re a client I’m personally invested in.

🔍 Transparent, Honest Advice – Every Time

As an independent agent, my reputation means everything. That’s why I:

Provide evidence-based valuations – not inflated figures to win your instruction Pass on every offer – no cherry-picking Give honest, constructive feedback after every viewing Never tie you into long contracts without good reason

Your trust isn’t something I take for granted.

📸 Marketing That Works – Not Just Boxes Ticked

While some corporate agents offer templated listings and upsell “premium marketing” at extra cost, I include everything as standard:

Professional photography Floorplans 360 virtual tours Eye-catching social media posts National exposure on Rightmove, Zoopla & PrimeLocation

And I’ll regularly review performance with you – not just list and forget.

💬 A Personal, Responsive Service

Because I only take on a manageable number of properties at once, you get faster response times, more attention to detail, and a much more proactive approach.

And when you call, text, or email, you’re speaking to me – not a call centre or someone who’s never seen your home.

🏠 The Bottom Line

The Panorama programme was a wake-up call for many. But if you want:

A truly personal service Clear, honest advice Someone who works for you – not a faceless company…

Then let’s talk.

At Open House Estate Agents Staffordshire, your sale matters to me. Because this isn’t just a job – it’s my business and my reputation.

📞 Call Steve on 01785 256100 or email steve.lythgoe@localagent.co.uk to book your free valuation – and discover what selling your home should feel like.